“The person presented himself as being from health insurance”

Quentin filed a complaint after being put on notice by an insurance company which had canvassed him “abusively” according to him. An investigation is underway, led by the repression of fraud.

There are many telephone canvassing attempts. Quentin had the bitter experience of it. The trouble started with a simple phone call.

“The person introduced himself as health insurance, telling me about a recent reform that would give me the right to a lot of things. She gives a whole lot of information about me, and most of the information is information that the public services have. I therefore confirm this information including my IBAN to supposedly create a ‘personal space’. In any case, that’s how they present it,” he says.

Except that it’s not a personal space at all, but an insurance contract. Two contracts, even, that Quentin signed electronically without knowing it, when he confirmed on the phone a code received by text.

It’s mutual insurance and legal protection, contracts that Quentin has never seen. On the other hand, he did receive a payment schedule over one year, with a deduction of 40 euros per month. He sent a termination request by mail. But in the process, the company sent him formal notices with the threat of a bailiff. So he ended up filing a fraud complaint. However, from the end of the conversation with the telephone adviser, Quentin had had doubts and the right reflex.

“I directly objected to my bank. The problem is that at no time do they present their approach as a commercial approach. On the phone, I did not get the name of the company in question. As they spoke to me directly about health insurance and reform, I said to myself that they were not trying to sell me anything”, he explains.

“They know very well that on the phone, we are not really in active listening so they take the opportunity to drown the fish and go very quickly to leave very little time for reflection”, insists Quentin.

Several complaints for a year

The company, domiciled in Cambrai, calls itself Milligestion, Millicourtage or even UCR. “RMC is committed to you” asked management to explain these sales methods. No feedback from them so far. What is known is that it operates through brokers. On the schedule received by Quentin, Agence75 appears. The premises are supposed to be on the prestigious avenue des Champs-Elysées, but impossible to identify them. And on the phone, we didn’t have much more success.

The FB group entitled “abusive canvassing” has accumulated 500 subscribers in one year of existence, all victims of Milligestion/UCR methods. They tell the same scenario: an advisor on the phone who says he works for health insurance or their mutual, contracts signed without knowing it, for amounts up to 500 euros. Everyone we spoke to complained. They also reported the company to fraud enforcement. The DGCCRF, which we contacted, replied that it could not communicate on investigations potentially in progress.

Amélie Rosique with Guillaume Descours

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