Microsoft will help customers fix Surface tablets

In recent months, major manufacturers have been making efforts in terms of the right to repair, to allow users to repair their devices in the event of a problem. And the latest in this area is Microsoft, which nevertheless goes a long way: in a press release sent to iFixit, the Redmond firm explains that the recent Surface Pro 9 has been designed to be repairable.

guides and parts

Microsoft says that guides to repairing the product will be publicly available, and that the following parts can be replaced: screen, battery (which is no longer glued), motherboard, cooling system, SSD — this was already the case in several previous models, even if the M.2 2230 format is not the most common —, the back support, the various connectors and buttons, the rear cover and the two cameras. The parts will be available in the United States in the networks approved by the firm at the beginning of the year 2023 and for independent repairers and the general public a little later in the year. The new Surface Pro 9 tablet has also obtained a fairly decent score from iFixit: 7/10.

You may have noticed the absence of a component in the list: the RAM. The reason is simple: Microsoft, like Apple and the majority of laptop manufacturers, uses LPDDR memory in its computers. This memory consumes less (LP means low power) and offers higher performance than classic DDR, but it has one flaw: it must be soldered to the motherboard and does not exist in the form of bars. It is therefore impossible to update it.

It remains to be seen how Microsoft will handle repairs with the general public and (especially) how much the parts will cost. In the case of Apple, for example, the various tasks require renting a tool kit (for $49) and certain operations are not more interesting financially than going to the store.

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